There are no Open Network Issues Currently
Critical upgrade - 7.7.1-CORE3 - AMS01 (Resolved) Critical

Affecting Server - AMS01-IM

  • 24-08-2023 15:15 - 24-08-2023 23:16
  • Last Updated 24-08-2023 16:05

Update: from the past 30 minutes everything has been up again and stable. We'll keep the ticket open for the next upcoming hours to make sure everything remains stable also.
Thanks for your patience and sorry for the inconvenience!


Dear customer,

We are currently performing a critical software upgrade on 1 of our 6 core switches located in AMS01.
The reason we have to prioritize is because due to a software bug, the bgp connections to our core routers keep on dropping at irregular times>

This was reported before by a customer of ours and after further investigation we noticed this was caused by a software bug.
The upgrade is in progress as we speak and some servers might notice an interruption between 10-15 minutes at most for loading the new software.

I am sorry for the inconvenience, but we consider this a critical matter which could not wait any longer.
For questions, we are available via ticket, mail and skype.

Kind regards,

Instant Dedicated support

Emergency maintenance (Resolved) Low

Affecting Other - Global Layer network

  • 23-10-2012 22:00 - 24-10-2012 02:00
  • Last Updated 24-10-2012 07:21

Maintenance backbone Albasserdam-Amsterdam

Location(s) affected
- (

Services affecting
- MPLS-transport protected: you may experience a failover
- MPLS-transport unprotected: loss of connectivity
- IP-transit: traffic will be rerouted, higher latency may occur

Initial message @ 2012-10-23 22:15:13 CEST
Our fibre provider is performing maintenance on one of the two legs
between Alblasserdam and Amsterdam.

If you are a BGP customer with a redundant session, traffic will flow
over the redundant session.

If you are a MPLS customer, traffic will be rerouted over the
secondary LSP.

Power outage (Resolved) Critical

Affecting Other - Datacenter

  • 05-04-2012 11:59 - 06-04-2012 12:19
  • Last Updated 07-04-2012 19:37

We are suffering from a power outage since this morning and it's still ongoing.
Some customers might be offline, others might now.

We hope for your understanding and we'll try to resolve it asap.

Partial network outage (Resolved) Critical

Affecting Other - Network

  • 02-07-2011 01:25 - 02-07-2011 11:28
  • Last Updated 02-07-2011 11:28

Since 1:25am you might have been experiencing problems with the network.
There is an ongoing DDOS since 1:25am and our network team is already busy for several hours to debug it.

Once we have an update, we will post it here.
Some people might experience no problems and others might experience irregular time outs.

Our apologies for the inconvenience caused.

Update 04:09:

Our network team is still busy with it. Nothing more we can do from our side but wait on feedback.
We will update this ticket in the morning once we have a better understanding.

Update 06:09:

The linecard on the router crashed and therefore had to be reset. This has been done and everything is up again.
We are still waiting on feedback from our network team and Brocade whether or not it's fully resolved.

Update 06:40:

We see our traffic is restoring so I assume the issues are resolved.
Still waiting on official feedback from our network team.

Update 11:27:

Everything has been stable for the past 5-6 hours so we will close this issue.
If there are any problems, feel free to contact our support.

Packet loss on part of network (Resolved) Critical

Affecting Other - Network

  • 31-03-2011 03:45 - 31-03-2011 08:30
  • Last Updated 31-03-2011 09:12

Today around 3:45am CET we experienced packet loss on our servers.
After some investigation it seemed to be several DDOS attacks.

Around 4:30am CET everything became more stable but the issue was still not fully resolved.
Our engineers were still investigating the main cause of this issue.
All servers were still online, around 20% of the servers still experienced packet loss (10-30%).

Around 8:30am CET the issue was fully resolved.
We were getting a very big UDP attack but we managed to handle it.

Any customers still experiencing problems can contact us via our ticket system.

Packet loss on dedicated / colo customers (Resolved) Critical

Affecting Other - Network

  • 20-03-2011 18:49 - 03-11-2020 20:00
  • Last Updated 20-03-2011 20:03

We are currently experiencing packet loss on our network uplinks.
Our network team is looking into it.

Update (19:23h CET):

Network is restored again, still waiting for more info from our network team

Update (19:38h CET):

Looks like 50% of the network is still unavailable to some customers, we are still looking into the problem cause.

Update (20:02h CET):

All uplinks are restored again. If there are still problems, please mail us or create a ticket! Thanks.
We are going to send out a mailing about this issue once we have more understanding.

Switch 1 down (Resolved) Critical

Affecting Other - Switch1

  • 13-02-2011 10:10 - 13-02-2011 10:18
  • Last Updated 13-02-2011 10:18

07:45: We are currently experiencing issues with our main Switch located in Rack #1. Around 20 customers are afected


08:15: Tech has been informed about the issue
08:30: Tech is on it's way to the datacenter
09:30: Switch has been reset, no solution
09:45: Tech is busy logging in to the switch via console to see
10:12: Spanning tree was blocking traffic coming from Core 1, currently uplink from Core2 is active and all customers are online again.

This will be investigated further by our tech team.
For now, RESOLVED.

Partly network problem (Resolved) Critical

Affecting System - Network

  • 01-11-2010 14:32
  • Last Updated 01-11-2010 21:16

We are currently experiencing a small network problem.
There are customers who don't notice anything while others can't access the network completely.

We are doing all we can to find the cause and fix it asap.

Update 1 (16:30h CET):

The transit provider 'Abovenet' has been removed from the network today.
Due to bad preperations from our network provider, some problems have occured with a few IP ranges

The network team is doing their best to have it resolved asap.

Update 2 (16:56h CET):

Several ranges are becoming available again, we also notice a traffic increase on our core switching.
Not all are working yet but it shouldn't take too long anymore.

Update 3 (17:07 CET):

All ranges are working again, case closed.

Network drop for 1-3 minutes (Resolved) Medium

Affecting Other - Full network

  • 11-11-2009 10:05 - 11-11-2009 10:08
  • Last Updated 11-11-2009 10:28

This afternoon a 3rd router will be added to the NIKHEF location, therefore we had to disable the Abovenet and Highwinds transit, where Global Crossing would take over. This morning Global Crossing was gone so therefore a part of our network was offline. We had to reload the router to add another route for getting the full network online again.

We had a total downtime of 1-3 minutes.

Switch 5 down - suite 6 (Resolved) Critical

Affecting Other - Servers in suite 6

  • 15-02-2009 04:25 - 15-02-2009 06:32
  • Last Updated 15-02-2009 11:08

We have noticed that our switch in Suite 6 is no longer responding. A big serie of clients in the 217.148.186.x and 84.244.138.x range might experience problems.

Update: 04:30

Technician called

Update 04:52

Technician is on its way.

Update 5:53

It seems that the power of the entire rack has been gone. Currently investigating.

Update 6:07

Power is back again, servers are booting up

Update 6:12

Servers are up again with exception of 1 which was the cause of this (malfunctioning power supply). The replacement of this power supply will be done asap.